FAQ's and Other Useful Information
1. Where can I find the model number of my vehicle?The model # is located on a sticker usually found in the battery compartment.
2. My vehicle makes a grinding or clicking sound when the kids ride it. How do I fix this problem? That noise is usually caused by a bad gearbox or wheel driver. Find your parts: Wheel Drivers / Gearboxes
3. How do I order a new motor or gearbox for my vehicle? For most vehicles we are not allowed to sell the motor/gearbox directly to the consumer. There are a few exceptions to this. Contact us with the Model # and Run # of your vehicle, and we will let you know.
4. How much is shipping for my order? Place the items you want in your cart by clicking on the order button. Then put your zip code into the shipping calculator at the bottom of the checkout page and select your desired shipping method. You can check out all of the different shipping options by selecting a different method and clicking the "Apply" button.
5. Do you ship outside the U.S.? No, we can only ship to the USA and Canada.
6. How long will it take for me to get my ordered parts? This depends on what shipping method you select. See the shipping options and time-frames for delivery here.
7. How can I find the nearest Power Wheels service center to me? You can call Power Wheels to locate your nearest service center at 1-800-348-0751, or you can search online at the Power Wheels Information Website
8. How can I determine which battery and or charger I need? The best way is to use your model # and look up the battery on the Parts Diagram. You can also visit our batteries page and choose your battery and or charger based on what your old battery looked like.
9. How can I tell if my vehicle needs to have the recall work done? Read more about the Power Wheels Recall here.
10. Do I need to buy push nuts for my new wheels? All wheels that require push nuts to install them have push nuts included with them. However, if you like to rotate the wheels on your vehicle or want to have extras on hand we have them available. You will also need new push nuts after installing other parts that require you to take off the wheels (except steering linkage assemblies-these also come with push nuts)
11. What size push nuts do I need? Find your model # and look it up on the Parts Digram.
12. The front wheels are sagging, bowing in or riding on the inside corners of the wheels. How can I fix this? This is caused by worn front end parts, In most cases if you replace the front axles, cross bar and steering linkage you can fix this problem. You will need to get your model # and look up the correct parts on the Parts Diagram to make sure you get the correct ones.